TERMS AND CONDITIONS

PRICES

The prices presented on our WEB store are in Euros. Prices does include the prevailing VAT in Finland, currently 24 %.
Prices exclude eventual delivery charges which will be added into the total price. Delivery charge in Finland is 3.80 €, orders over 180 € are free of delivery charge.

Delivery charge within EU is 5.80 €, orders over 180 € within EU are free of delivery charge.

Delivery charge to countries outside EU is 18 €.

Additional customs, duties and other charges may apply depending on the country of destination.
Customers are responsible for these costs in their own country.

 

PAYMENTS

Payments can be made by Visa, Mastercard, Amex, PayPal or by bank transfer.
The credit card payments are administered by Stripe Inc. More information from Stripe website, www.stripe.com
When using PayPal payment method your own PayPal account is needed. More information from PayPal website, www.paypal.com
When using the bank transfer, the goods will be shipped to you after the payment will show up in our bank account.

 

SHIPMENTS

The parcels are shipped by Posti Group, Finland service
The standard shipments are made as priority delivery. Delivery time within EU is 2-7 days and to countries outside EU 6-14 days.

Further delivery and tracking information is available at posti.fi web pages. 

 

RETURNS AND EXCHANGES

Returns and exchanges must be made within 14 days of receiving the goods.
To be eligible for return or exchange items must be unused, in it’s original package and in a resalable condition. The delivery costs for returns shall be paid by the customer. If the package is lost in transit,
ASUYAMA will not be responsible.
Once your return is received and inspected, we will notify you if you are eligible for refund. The refund will processed and credit will be applied to your credit card or original method of payment.
Please contact info@asuyama.com for detailed instructions when doing a return or exchange.

DATA SECURITY

The ASUYAMA web store is using Shopify technology. This includes up to date privacy and data security for our customers. Your credit card or other payment information is only used by the third parties involved in the payment process.

The personal data collected on our web strore may be used in one of the following ways:
- processing orders- customer service- improve our web site
- to inform any promotion or new products

JURISDICTION

Laws of Finland shall apply to all disputes. Any disputes which can not be solved by mutual agreement shall be solved in the district court of Helsinki, Finland.